At CHEF South Africa, we are dedicated to delivering top-quality, handcrafted grills and cookware. If you’re not entirely satisfied with your purchase, we’re here to assist.
Return Eligibility
You may return items if:
- Defective or Damaged Items: The item is defective or damaged upon receipt.
- Incorrect Items: You received an item different from what you ordered.
Return Timeframe
- Defective or Damaged Items: Initiate returns within 6 months from the date of purchase, in accordance with the CPA.
Condition of Returned Items
- Items should be in their original packaging.
- Include all accessories, manuals and documentation.
Return Process
- Contact Us: Email our customer service at [email protected] with your order number and reason for return.
- Authorization: Await return authorization and instructions.
- Shipping: Send the item to
For Attention :
CHEF South Africa
17 Saxenburg Road,
Blackheath
Cape Town,
7580
South Africa
Refunds
Upon receiving and inspecting the returned item:
- Approval: If approved, a refund will be processed to your original payment method within 14 working days.
- Non-Approval: If not approved, we will notify you with reasons.
Shipping Costs
- Defective/Damaged/Incorrect Items: CHEF South Africa covers return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Customised or Personalised Products: Items that have been engraved or customised.
- Used Items: Items that have been used, unless defective.
Contact Us
For questions or concerns:
- Email: [email protected]
- Phone: 073 951 6826