At CHEF South Africa, we are dedicated to delivering top-quality, handcrafted grills and cookware. If you’re not entirely satisfied with your purchase, we’re here to assist.

Return Eligibility

You may return items if:

  • Defective or Damaged Items: The item is defective or damaged upon receipt.
  • Incorrect Items: You received an item different from what you ordered.

Return Timeframe

  • Defective or Damaged Items: Initiate returns within 6 months from the date of purchase, in accordance with the CPA.

Condition of Returned Items

  • Items should be in their original packaging.
  • Include all accessories, manuals and documentation.

Return Process

  1. Contact Us: Email our customer service at [email protected] with your order number and reason for return.
  2. Authorization: Await return authorization and instructions.
  3. Shipping: Send the item to

    For Attention :
    CHEF South Africa
    17 Saxenburg Road,
    Blackheath
    Cape Town,
    7580
    South Africa

Refunds

Upon receiving and inspecting the returned item:

  • Approval: If approved, a refund will be processed to your original payment method within 14 working days.
  • Non-Approval: If not approved, we will notify you with reasons.

Shipping Costs

  • Defective/Damaged/Incorrect Items: CHEF South Africa covers return shipping costs.

Non-Returnable Items

The following items cannot be returned:

  • Customised or Personalised Products: Items that have been engraved or customised.
  • Used Items: Items that have been used, unless defective.

Contact Us

For questions or concerns: