Delivery:
Delivery times are between 4-7 working days. Deliveries can strictly occur to South African addresses only. We reserve the right to contact customers and arrange alternative delivery methods, timelines and locations should their delivery address be remote or to cancel the order if the delivery is not feasible. We also reserve the right to increase the delivery fee amount if the delivery address is remote. Please feel free to contact us if you have any questions.
Returns:
If your item has been damaged in transit, please contact us immediately by email at [email protected]
Protection Policy:
If, for whatever reason, you are not happy with the quality of the item you have purchased, you may return the item/s for a full refund (less return freight) provided that the item/s is/are in new, unused condition. A further condition is that goods must be returned within 14 days of receipt by you.
Privacy:
We respect your privacy. We do not gather, market or use in any way customer information generated by on-line purchasing.
Customised Grills:
Chef representative will contact you to discuss your requirements.
A quotation will be emailed, apon acceptace we require proof of payment to be emailed to [email protected]. If branding / customisation is required a mock-up will be created and emailed to you for sign-off.
The manufacturing of the braai will only commence after the above requirements have been adhere too.
The estimated waiting period for customization is 4 to 6 weeks, depending on your requirements.
Additionally, a Certificate of Compliance (COC) is mandatory for any built-in installations.